StorageTreasures Communication to Bidders About COVID-19 Virus

COVID-19

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Valued Bidder Community,

As you’re undoubtedly aware, the growing Coronavirus pandemic (COVID-19) has brought unprecedented changes to our personal and professional lives on a national level. Rapid changes in government mandates and recommended safety precautions have forced many businesses to pivot standard practices to maintain daily operations and protect the well-being of their staff and customers.

 

StorageTreasures is currently experiencing low auction volume as a result of these changes. Most self storage operators have temporarily suspended auction activities – either in compliance with a government mandate, or to provide relief for tenants as many individuals face lost wages and unemployment.

 

We know that for many of you, auctions on StorageTreasures supply your primary or secondary source of income – and understand that you may equally feel the impact of these decisions. While we cannot offer clarity regarding when these auctions will resume, we will continue to provide full customer support for all auctions still available for purchase.

 

StorageTreasures will use this time to continue to upgrade and enhance our platform to ensure the best possible bidder experience when auction numbers normalize. We encourage you to engage with us on Facebook, or subscribe to our blog, to stay up-to-date on this developing situation and gain access to exclusive content,
contests and community-building activities.

 

We are grateful for your unfailing loyalty and look forward to the day when business is booming once again. Stay safe. Stay healthy. And be sure to check back often for new updates, activities, and auctions.

Warmest regards,

The StorageTreasures Team

P.S. Have questions? Please email info@storagetreasures.com, or call (480) 397-6503, to speak with a member of our dedicated support department. They are available to assist you Monday – Friday; 6AM – 7PM MST.

 

Why Do Online Storage Auctions Get Bad Reviews?

Bad reviews for online storage auctions

At StorageTreasures we are always looking for ways to do better and one way we do that is by looking at messages we get from our bidders. They can sting a littlebut it helps us learn our areas for improvement so we can give you a better experience with online storage auctions. Here is a recent Facebook Messenger conversation that may help answer concerns you might have about using StorageTreasures. Thank you, Sara Beth, for allowing us to share your message! 

Sarah Beth 

Good day!! 🙂  

I am new to this (I haven’t even placed my first bid yet as I am still in the “investigation” part of this journey), so please hear me out.  

I was totally stoked about getting into something like this as a side hobby, but reading the reviews kind of has me a little skittish.  

Instead of posting something publicly and allowing a whole bunch of negativity to bombard me, I wanted to come to you directly and ask about the process.  

Why so many negative reviews? The good ones are superb, but the negative ones are definitely an eyesore for anyone who is thinking about doing something like this.  

Could you please take the time to enlighten me on this? I know there are a million sides to every story. 

Getting duped is not something I would ever willingly sign up for.  

Please take your time to respond🙂 I’d rather have this explained to me instead of ignored or just a quick response.  

Thanks so much!! 

StorageTreasures Response: 

Sarah Beth:

Storage auctions are not for everyone. A lot of people get into the business, hoping to have a great big windfall right out of the gate. While that might happen on TV, that is not really how it works in real life. You can find some great units out there. There are also some units you might pay little for but make a lot of profit. However, the vast majority of the units do not contain hidden treasures.  

To be successful at buying and reselling storage units, you have to do your homework and prepare. You need to know what you are looking at and how much you can make in return. It is not a guessing game, where you buy the first cheap unit you find and make a ton of money.  

A lot of people think the managers go through the units before they put them up for sale. While I am sure there are dishonest people in self storage, like every other business, by-and-large, the managers don’t care what is in the units. They don’t have time to go through the units.  

Read More: I Had the Winning Bid and Bought My First Storage Locker

From what we have seen, many self storage tenants are aware they are going to stop paying their bill and take all the stuff they want and leave the rest behind. Most of our career buyers are looking for quantity rather than quality, but always hoping for that big win. They need inventory to sell in their shops or at the flea market.  

A lot of people also don’t realize you have to clean out the entire unit. This means you might have to make trips to the dump, which will cost you more money. You might also have to rent a truck to get the unit cleaned out by the deadline. A truck might also cost you money. You might have to take time away from your regular job or your family to get the storage unit cleaned out. There are personal and monetary expenses to buyers after storage auctions 

People think storage auctions are a quick and easy way to make money. It is NOT quick or easy. It is a lot of work, and it might take you a while to start seeing profits. The good units will sell for a lot of money, leaving you feeling like you can’t get a good unit. You can get a good unit, but it takes time, dedication, and hard work to be successful in this business. A lot of people do not realize this and end up disappointed rather quickly. It takes a little while to build up your “finesse” at buying storage units. I hope this helps. 

Sarah Beth:  

Oh, it does for sure.  

I work full-time and also run a drug recovery ministry, so it’s not all about profit for me. It would be something fun and then also a way to sell a few things here and there, but also be able to bless people (which would be the best thing for me).  

I was just so concerned when I saw the rude/negative comments.  

My idea (please let me know if it’s a bad one) was to get just a small unit as my first one (I know about the $100 refundable cleaning deposit as long as it’s cleaned out and all that good stuff) to test it out and I planned to do maybe one unit a month?  

I am not out to get rich or anything. Just something fun and, in the end, possibly provide something worthwhile to someone in need. 🙂 

I just wanted to make sure that before I even attempted that it was worth even trying out.  

Thank you so much for answering my inquiry so thoroughly. 

StorageTreasures Response:  

You could get some units pretty cheap with clothes, household items, shoes, toys, and other things people need. You have to try and see how it works for youAs long as you do what you are supposed to do (pay, clean out the unit on time, etc.), you will be fine! 

Sarah Beth:  

Awesome!! 

Thank you so much!! 

StorageTreasures does not want anyone to have a bad experience using our website. However, we know that is probably not possible in this type of business. There are going to be sales that do not have spectacular results. There is a lot of money at stake for a lot of buyers. We do welcome your questions and comments by posting directly to Facebook or Twitter, messaging us, or contacting our Customer Support Team. We want you to talk to us, and we want to be the best we can at responding and trying to help you have the best buying experience possible!  

To reach StorageTreasures Customer Support, call (480) 397-6503 or email support@storagetreasures.com 

Personal Documents in Storage Auctions

Personal items found in boxes

Why They’re There, What to Do with Them, and When to Walk Away 

During live storage auctions, it is not uncommon to open a unit and see filing cabinets or file boxes full of folders and papers. Immediately, auction buyers begin to ask, “can we leave the files?” Technically, if not legally, the answer to that question should be yes, the files can be left behind.  Most self storage lien laws do not specifically address the topic of items containing personal information. However, almost every state has other regulations on the sale of items revealing someone’s identity. This includes tax documents, medical records, legal records, pay stubs, identification paperwork, etc.

What Does the Law Say? 

Is it illegal for the storage operator to sell the items? Yes, and no. It is likely illegal for them to sell such items KNOWINGLY, but most self storage laws do not require operators to inspect the entire contents of the unit for auction. Operators are required to provide a general description of the property in the legal advertisement, so they do need to have a general idea of what is in the unit. Many of the laws go on to say operators or managers are not required to open boxes, trunks, cases, valises, or other items that might contain additional property. This part of the law is good news for auction buyers because this is what stops managers from needing to touch everything in the unit. It also leaves a lot of property unknown. Likewise, as an auction buyer, you don’t stand at the storage unit and go through each box as you are cleaning out the unit. You probably don’t even look through all the stacks of paper you see when you finally do organize your winnings. You likely toss the entire stack in the closest garbage bin.

Personal Items and Online Storage Auctions 

Online storage auctions could make it easier or harder to identify personal items stored in the unit. You have more time to look at the photos and investigate the contents of the unit. However, often, photos are blurry or dark and you cannot make out any of the items in the unit. Additionally, you don’t have a facility manager standing beside you to permit you to leave the files or records behind. You have no way of knowing how the facility manager will react to personal items once you have won the unit.

What should you do if you discover documents revealing a person’s identity?

  1. Attempt to return the documents to the storage facility. That could potentially be a big hassle for you. The facility might be far away or closed. It is also possible the facility might refuse to take the items back. It is not unheard of that happening.
  2. If the facility won’t take possession of the documents, or it isn’t logistically feasible for you to return them,  my best advice to you is to destroy the documents so there is no possibility of someone recovering them and committing identity theft. If you have a staff who helps you clean and organize units you bought at auction, make sure they understand the sensitivity of these items and dispose of them properly.

Are there times when you should not bid on storage auctions because of files or personal documents? Absolutely! If you see a unit full of banker type boxes, like these, Personal files in a storage auction unit and they say something such as “legal records” or “medical records,” you should not buy this unit. The facility should not be selling these items, and in turn, you should not be reselling these items either, assuming someone would buy them. Essentially, there is nothing you can do with these items; thus, there seems to be little reason to invest in them.

Check out all of our great unit listings on StorageTreasures.