Q: Can storage facility staff go through the boxes to take inventory?
A: Yes. Certainly, they can. But the law does not REQUIRE that they go through boxes. Operators are only required to provide a “general description” of the goods stored.
Q: I bid on a non-lien managers special. I feel the manager knowingly put a non-working washing machine in the unit in order to get rid of it. Do I have any recourse?
A: Likely not… the rules likely provide that everything you buy is AS IS with no warranty. You would only be able to recover if you could prove fraud, which is hard to prove.
Q: What should the buyer do if the operator has gone through the items in the space? Is this a Police matter?
A: It would NOT be a criminal matter, but certainly a civil one. If the Operator posts pictures of items in a space, but then, after purchase, those items are not in there, there could be claims against the operator for breach of contract in the sale, but possibly also claims of deceptive trade practices, which carry heavy civil penalties under state law.
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